Linux VPS Hosting
 
247hostu.com understands the importance of timely and effective support. Below are the options available to our customers needing to obtain support.
 
For Billing Issues or Payment option :
 
  1. To speak with a representative in billing please call (801) 413-3835  or email billing@247hostu.com.
     
  2. To make a payment please have your invoice number available, then click here for the secure payment form.
 
For Technical Support :
 
  1. Using our Chat system you can chat live, leave a message or browse our knowledge base. To start a seesion click here

  2. Phone Support :

    To talk to a live technical support representative during regular business hours of 8:00 AM to 9:00 PM MST please call (801) 413-3835.
     
  3. Ticket System :  With our new control panel system now in place,  submit a trouble ticket and a representative will follow up with a solution. History of  trouble tickets can now be maintained, tickets will never be closed until you are satisfied with the support answer. To use the system login to the control panel.
     
  4. Email Support :

    Depending on the email volume a reply can usually be expected with in a few hours or minutes. Please allow 24 hours for one of our representative to reply to your request. Click here for email support now.

     
  5. Pager Support  :

    Send email to pager@247hostu.com

    This support option will provide 24/7 technical support for customers needing immediate attention, however there will be a fee accessed of $1.00 per incidence. Always Free if reporting an system outage.
     
     
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